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QWM Media Ltd hereinafter referred to us âWeâ, âOurâ or âUsâ are a data controller and are committed to protecting your privacy and takes its responsibilities regarding the protection of data very seriously. This privacy statement sets out how we comply with both UK and European Union data protection requirements. We have structured our website so that you can visit without identifying yourself of revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy notice. This website and our services are not intended for children and we do not knowingly collect data relating to children.
If you have any queries about this policy, please get in touch with us by contacting us on biz@qwmltd.com or write to us at the address below and we will do our best to answer your questions:.
QWM Media Ltd
30 Uphall Road
Ilford
Essex
IG1 2JF
Under the EUâs General Data Protection Regulation (EU) 2016/679 (GDPR), Article 4, personal data is defined as âany information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural personâ
We obtain data about you directly from you as you have chosen to do so. We do not collect your data from any third parties. When using this website, you are required to provide relevant personal information for us to direct your enquiry to the relevant claim management company.
For us to direct your enquiry to an expert personal injury claims company we require the following information from you.
On submitting your information, we pass on your details to a claims management company who are experienced in handling your claim type. The claims management company will call you on the contact number you provided to establish the merits of your claim before they recommend a specialist solicitor to represent you when making your claim. We pass on your information as you have consented for us to do so.
If you prefer QWM Media Ltd not to use cookies when you visit the website, you are able to adjust your computer settings so that it does not accept cookies. If you experience difficulties when doing this, your computer help file should provide you with a step-by-step guide.
We pass on your information to our following partner that will contact you to discuss your personal injury claim-
We do not pass your data on to any third countries or international organisations.
We will store your data for a minimum of a three-year period as this is a regulatory requirement with the Financial Conduct Authority.
We have security measures in place to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed.
Under Article 17 of the GDPR you have the right to have your personal data erased. You have the right to make this request if your personal data is no longer necessary for the purpose for which you originally provided it, if you withdraw your consent, object to the processing of your data. You can make this request by contacting us on the details listed above.
Under data protection law, you have certain rights. These are described as follows: Your right of access â You have the right to ask the controller for copies of your personal information. Your right to rectification â You have the right to ask the controller to rectify personal information you think is inaccurate. You also have the right to ask the controller to complete information you think is incomplete. Your right to erasure â You have the right to ask the controller to erase your personal information in certain circumstances. Your right to restriction of processing â You have the right to ask the controller to restrict the processing of your personal information in certain circumstances. Your right to object to processing â You have the right to object to the processing of your personal information in certain circumstances. Your right to data portability â You have the right to ask that the controller transfer the personal information you gave the controller to another organisation, or to you, in certain circumstances. Your right to withdraw consent â If you have provided the controller with consent for the processing of your personal data as may be the case for direct marketing, you have the right to withdraw that consent. If you wish to make a request and/or would like to withdraw consent to the processing of any personal data, please contact the controller by using the contact information included in this Privacy Policy.
The terms and conditions set out below detail how this website can be used. If this website hereinafter referred to as âThe Websiteâ is used, you are agreeing to be bound by these terms and conditions. If you do not accept any of the terms and conditions stated below, you should not use the website. By using the website, you undertake that you are aged 18 years or older and that the information will be shared with our partners, National Accident Helpline, Finance Advice Helpline or National Injury Claim-line the claim management companies to enable them to contact you.
Please read these Terms of Use and our Privacy Policy carefully before you start using the website. If you do not agree to these Terms of Use please exit the website.
Information displayed on this website is for guidance only. The circumstances of any personal injury claim will always be specific to the claimant. Information provided here should not be relied upon for legal purposes.
https://myclaimhelpline.uk is owned and operated by QWM Media Ltd.
https://myclaimhelpline.uk takes all reasonable steps to ensure that information on this website is correct. https://myclaimhelpline.uk accept no responsibility for legal accuracy of content or any mistakes or omissions https://myclaimhelpline.uk does not offer any express or implied representations, conditions, or warranties regarding the information shown herein.
By clicking âSubmitâ button you agree to be contacted by one of our partner Claim Management Company in relation to your personal injury.
You hereby confirm that you have read and agree to these Terms of Use and Privacy Policy.
https://myclaimhelpline.uk excludes liability for any loss or damage, whether direct or indirect, arising from your use of this website.
https://myclaimhelpline.uk will refer your enquiry to selected partner only with your consent. Although our you will not be charged for using this website, however, we will get a fee for referring your claim to the claim management company. We undertake thorough checks on the third parties that we recommend to you in order that you receive a high quality service; however we take no responsibility for the delivery of, or effectiveness of the service you receive from any third parties we put you in touch with.
Copyright, Trademarks and all intellectual property rights contained on this website are the property of https://myclaimhelpline.uk
The https://myclaimhelpline.uk website is expressly limited to personal, non-commercial use. Any usage beyond that described will be in breach of these Terms. No extract or copy of any part of this website may be used for commercial purposes without express permission, without exception.
At QWM Media Ltd we strive to provide a high standard service, but there may be some instances where you are dissatisfied with our service. We take all complaints seriously and invite your concerns so that we can improve our services in the future. In the instance you have a criticism with the service provided from your appointed legal representative, you will be directed to their complaintïżœs procedure. However, we will take your concerns into consideration when deciding on conducting future business with the legal representative.
You can make a complaint in writing, by letter, email or verbally over the phone or in person. When making a complaint you should explain your concerns alongside providing data such as your name or reference number to enable us to locate your records. This information will allow us to investigate your concerns as soon as possible. A complaint can be lodged with our nominated complaints handler: Mr Sohrab Abbasi on the below:
Your complaint will immediately be assigned to Daniel Brito who will gather all the relevant information to investigate your complaint. There may be a need to contact you. All information relevant to your complaint will be obtained and reviewed. For instance, if your complaint is in relation to receiving a call, your opt in consent will be investigated and obtained. If your complaint is in relation to the service provided from your legal representative, we will gather relevant information, alongside directing you to their complaintïżœs procedure. Your legal representative is authorised by the Solicitor Regulation Authority (SRA); therefore, they are required to comply with their regulatory requirements.
We will acknowledge your complaint within 5 working days which includes contact details, should you wish to liaise further at any time during the investigation.
We then have 8 weeks from the date we receive your complaint to provide you with an outcome of our complaint's investigation. If after 8 weeks, we are unable to resolve your complaint, we will write to you providing an update on the progress and inform you when we expect to provide you with a final response. We aim to resolve the complaints within the given timescales but if we are unable to do so, we will write to you again, providing details on the progress of your complaint. If the conclusion of our complaints investigation shows that you have received an unsatisfactory service or have suffered a material loss as a result of the service we provided, we will make proposals to put this right. If this is not the case, we will write to you setting out how we reached our decision.
You will receive a final decision letter which will provide a full account of our investigation and of our conclusion. Where redress is appropriate, we will outline exactly the form of redress.
If you are not satisfied with the outcome or do not agree with the conclusion of our investigation you have the right to appeal the decision. You can take your complaint directly to the Financial Ombudsman Service by letter, email or telephone. You can also take your complaint to the Financial Ombudsman Service if you do not receive an outcome within the timescale.
Please note that you have 6 months to escalate your complaint to the Financial Ombudsman Service from the date of receiving your final response or of the 8-week deadline.
You can contact the Financial Ombudsman Service by:
Post: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR
Email: complaints.info@fiiancial-ombudsman.org.uk
Telephone: 0800 023 4567